Are you a people person who excels at connecting with others and providing exceptional service? We are looking for a Customer Engagement Specialist to join our team. In this role, you’ll be the face of our company, handling customer inquiries and helping them find the right solutions while fostering a sales-driven environment.
Key Responsibilities:
- Customer Engagement: Interact with customers through various channels, including chat support, email, and phone, providing assistance and solutions to their inquiries.
- Product Knowledge: Develop in-depth knowledge of our products and services to effectively guide customers in making informed decisions.
- Sales Support: Collaborate with the sales team to identify opportunities and guide potential customers through the purchase process.
- Problem Solving: Resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction.
- Data Entry: Accurately record customer interactions and information in our database.
- Continuous Improvement: Contribute to the improvement of customer service procedures and strategies.
Rate: $35 per hour.
Qualifications:
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment and handle multiple customer inquiries simultaneously.
- Strong problem-solving skills and a customer-centric approach.
- Sales-oriented mindset with the ability to identify upselling opportunities.
- High school diploma or equivalent; further education is a plus.
- Previous customer service or inside sales experience is a bonus but not required.
Location: This is a remote work position, and we prefer candidates in the United States.
Training: Comprehensive training will be provided, making this an excellent opportunity for individuals with no prior experience in chat support or sales.
If you’re ready to embark on a journey with us, engaging customers and helping them find the solutions they need while nurturing sales prospects, apply today and become a vital part of our team as a Customer Engagement Specialist.